Merchants, stores, and redemption staff have hierarchical authorization
MERCHANT & VOUCHER
Merchant Voucher and Redemption Platform
An end-to-end local-commerce flow covering merchant applications, stores, vouchers, purchases, in-store redemption, order state, and settlement evidence.
PROJECT CONTEXT
The voucher is the entry point; transactions, redemption, and accountability create the complexity
Customers need a simple purchase experience, while stores require accurate redemption, refund, validity, and settlement state.
Merchant, store, offer, order, voucher, and redemption records were modeled separately, with critical actions limited by role to prevent arbitrary state changes.
THE CHALLENGE
Every redemption must correspond to a valid order and usage rule
Purchase, payment, refund, expiry, and redemption state must stay consistent
Vouchers must resist repeated use and preserve an action record
The platform reviews merchants and offers, then relies on the same data for operations and settlement
OUR APPROACH
Close the loop with transaction state, redemption evidence, and role control
Merchants and stores
Manage onboarding review, store information, redemption staff, and operating status.
Vouchers and orders
Configure rules, inventory, validity, purchases, and refund state.
Secure redemption
Validate voucher, store authorization, and order state while preserving records.
Operations and settlement evidence
Provide consistent data for review, support, and settlement reporting.
BUSINESS FLOW
Core transaction flow
- 01Review merchant and offer
- 02Customer purchases voucher
- 03Issue usable credential
- 04Store validates and redeems
- 05Support and settlement
DELIVERY SCOPE
System delivery scope
- Customer discovery, purchase, and voucher experience
- Merchant onboarding, stores, and offer management
- Store redemption workspace and role controls
- Order, refund, validity, and redemption state
- Platform review, operating settings, and settlement data
DELIVERY VALUE
Long-term value enabled by the delivery
- A complete flow from merchant onboarding to redemption
- Reduced risk of duplicate or unauthorized redemption
- Traceable order, redemption, and support states
- Reusable foundations for categories and operating campaigns
Building a merchant, transaction, or redemption product?
We can start with state, permissions, and exception paths to reduce operating risk after launch.